Full Refund
To receive a full refund, cancellations must be made at least 48 hours before the tour begins.
Late Cancellations
Cancellations made less than 48 hours in advance are non-refundable.
Booking Modifications
Changes or rescheduling are not accepted less than 48 hours before the start of the experience.
Time and Schedule
The cancellation period is calculated based on the local time in Colombia, corresponding to the location where the experience takes place.
Cancellation requests must be submitted during our business hours: 8:00 a.m. to 6:00 p.m. (Colombian time).
Refund Process
When the cancellation meets the above conditions, a member of our team will contact you to explain the refund procedure and estimated processing time.
Third-Party Liability
Nómadas Colombia Travel is not responsible for cancellations or modifications resulting from external factors, including—but not limited to—flight delays or cancellations, hotel cancellations, or other services contracted with third parties.
For more information about our cancellation policies, please contact us directly. We will be happy to provide you with the necessary assistance.